Contact Us

Thank you for visiting Trelvani.

If you have questions about our products, need assistance with an order, or would like information about shipping, returns, or refunds, please contact our customer support team.

We are here to help you with your shopping experience.

Customer Support

Email: [email protected]

Phone: +852 70962516

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

You can contact us by email or phone during our stated business hours.

For order-related inquiries, please include your order number and a brief description of your question so our team can identify the relevant order and provide appropriate assistance.

Product Inquiries

If you need more information about a Trelvani product, please review the details provided on the product page or contact us before placing your order.

Our team can assist with questions about available product options, listed specifications, and general product information.

Orders, Shipping & Returns

For questions about order details, shipping updates, delivery issues, returns, or refunds, please contact our customer support team using the information above.

You can also review our Shipping Policy and Return & Refund Policy for additional information about delivery arrangements, return eligibility, and refund procedures.

For returns, please contact us before sending any items back so that we can provide the appropriate instructions.

Business Information

Trelvani is owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

We operate an online retail store at https://trelvani.com/, offering insulated tumblers, drinking bottles, glass cups, and tea mugs for everyday use.

BRAND: Trelvani

LEGAL COMPANY NAME: HONG KONG BALDUR TECHNOLOGY CO.,LIMITED

OWNER / REPRESENTATIVE: Weng Qunxia

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://trelvani.com/

BUSINESS ADDRESS: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG

Customer Support Phone: +852 70962516