Legal Notice

Welcome to Trelvani.

This Legal Notice provides information about the business operating https://trelvani.com/, the use of our website, product information, intellectual property, customer rights, and other relevant matters.

Please review this notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Website Ownership and Operation

Trelvani is an online retail store owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

Our website, https://trelvani.com/, offers a selection of drinkware products, including insulated tumblers, drinking bottles, glass cups, and tea mugs.

We aim to provide customers with clear product information, transparent purchasing conditions, and accessible customer support.

The business identification and contact details associated with our website are provided in the Business Information section below.

2. Product Information

We make reasonable efforts to present accurate and useful information about the products offered on our website.

Product pages may contain descriptions, photographs, available colors, materials, capacities, dimensions, and care instructions, depending on the information available for each item.

Customers should review the relevant product details before purchasing.

Certain product characteristics may vary according to the selected model or variant.

Photographs and product colors may appear slightly different depending on lighting conditions, screen settings, and normal product variations.

If a product description contains an error or important information requires clarification, we may update the relevant listing.

Where an error materially affects an existing order, we will contact the customer and provide an appropriate resolution consistent with applicable consumer rights.

3. Product Usage and Safety

Trelvani offers different types of drinking cups, bottles, tumblers, and tea mugs.

Products may have different material properties, temperature limitations, cleaning requirements, and usage instructions.

Customers should follow the information provided for the specific product purchased.

Unless expressly stated in the applicable product specifications, customers should not assume that a product is:

• Suitable for microwave use.

• Dishwasher-safe.

• Completely leakproof.

• Appropriate for all beverage temperatures.

• Designed for specialized or professional applications.

Glass drinkware should be handled with care to reduce the risk of accidental breakage.

If you have questions about the intended use or care requirements of a product, please contact our customer support team.

Nothing in this section limits any legal rights relating to product safety, conformity, or defective goods.

4. Pricing and Orders

Product prices and available purchasing options are displayed on the relevant product pages.

Additional charges, including applicable shipping fees, will be presented during checkout before payment is completed.

We aim to maintain accurate pricing and availability information.

If an order is affected by a genuine listing error, payment issue, or product availability problem, we will contact the customer to explain the situation and discuss an appropriate resolution.

We do not intend to substitute materially different products without appropriate customer agreement.

For further information about purchases and order processing, please review our Terms of Service.

5. Shipping, Returns, and Refunds

Shipping arrangements, estimated delivery periods, and applicable shipping charges are described in our Shipping Policy.

Our Return & Refund Policy explains return eligibility, return procedures, damaged or incorrect items, and refund processing.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions stated in that policy.

Approved refunds are generally processed within 5–10 business days after approval, using the original payment method.

Customers are encouraged to review these policies before placing an order.

The policies do not restrict mandatory consumer rights that may apply.

6. Intellectual Property

Website content, including text, graphics, branding elements, photographs, product descriptions, and page designs, may be protected by copyright, trademark, or other applicable intellectual property rights.

Such content may belong to Trelvani, its operating company, licensors, suppliers, or other relevant rights holders.

Visitors may use website content for ordinary personal browsing and shopping purposes.

Unauthorized reproduction, distribution, commercial use, or modification of protected material may infringe the rights of the relevant owner.

Third-party trademarks, product designs, and other protected materials remain the property of their respective owners.

The appearance of third-party material on our website does not necessarily indicate an endorsement, sponsorship, or affiliation.

If you believe that material displayed on our website infringes your intellectual property rights, please contact us at [email protected] with sufficient details for us to review the concern.

7. Website Content and Availability

We make reasonable efforts to keep our website functional and its information current.

However, temporary interruptions may occur due to maintenance, technical issues, service provider disruptions, or other circumstances.

We may update product listings, correct errors, modify website features, or make other operational improvements when necessary.

Where a change affects an existing customer order or a legally protected right, we will handle the matter in accordance with applicable requirements.

8. Third-Party Services and External Links

Our website may use third-party services to support payment processing, website functionality, shipping, or other operational activities.

We may also provide links to independently operated websites or resources.

These third parties may have their own terms, privacy policies, and business practices.

Customers should review the relevant information when using third-party services.

We are not responsible for the independent activities of third parties except where responsibility applies under relevant law or our contractual obligations.

9. Privacy and Personal Information

Trelvani respects customer privacy and aims to handle personal information responsibly.

Personal information may be collected and processed for purposes such as order fulfillment, customer service, payment-related activities, delivery arrangements, and website operations.

Our Privacy Policy provides further information about data collection, usage, sharing, retention, and applicable privacy rights.

For privacy-related questions, please contact [email protected].

10. Consumer Rights and Legal Responsibilities

Nothing in this Legal Notice is intended to exclude, limit, or override consumer rights that cannot legally be restricted.

Customers may have rights relating to product conformity, delivery, cancellations, returns, refunds, and remedies for defective or incorrectly supplied products.

Any limitations or qualifications described in our store policies apply only to the extent permitted by applicable law.

We aim to address legitimate customer concerns fairly and in accordance with our stated policies and applicable legal obligations.

11. Changes to This Legal Notice

We may revise this Legal Notice to reflect changes in our business operations, website services, or relevant legal requirements.

Updated information will be published on this page.

Any changes will be applied in a manner consistent with applicable legal obligations and existing customer rights.

12. Contact Information

For questions about this Legal Notice, our products, orders, website content, or business information, please contact our customer support team.

Email: [email protected]

Phone: +852 70962516

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Trelvani is owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

We operate an online retail store at https://trelvani.com/, offering insulated tumblers, drinking bottles, glass cups, and tea mugs for everyday use.

BRAND: Trelvani

LEGAL COMPANY NAME: HONG KONG BALDUR TECHNOLOGY CO.,LIMITED

OWNER / REPRESENTATIVE: Weng Qunxia

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://trelvani.com/

BUSINESS ADDRESS: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG

Customer Support Phone: +852 70962516