Privacy policy

Privacy Policy

At Trelvani, we respect the privacy of our customers and visitors. We are committed to handling personal information responsibly and providing clear information about how data may be collected, used, shared, and protected when you visit our website or make a purchase.

This Privacy Policy explains our practices regarding personal information collected through https://trelvani.com/.

By using our website, you acknowledge the information provided in this Privacy Policy. Where required, we will request your consent for specific data processing activities.

1. Information We Collect

We may collect personal information when you visit our website, place an order, contact our customer support team, or interact with our online services.

The types of information we may collect include:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order and Transaction Information

  • Products purchased

  • Order numbers and purchase history

  • Transaction amounts and payment status

  • Shipping and delivery details

  • Return, refund, and customer service records

Payment Information

When you complete a purchase, payment information is processed through the payment services available at checkout.

Depending on the payment method selected, relevant payment details may be collected and handled by the applicable payment service provider.

Website and Device Information

We may collect certain technical information, including:

  • IP address

  • Browser type and device information

  • Pages viewed and website interactions

  • Referring websites

  • Cookie identifiers and similar technical data

Communications

If you contact us, we may retain information relating to your inquiry, including emails, messages, and other information you provide.

2. How We Use Personal Information

We use personal information for legitimate business purposes associated with operating our online retail store.

These purposes may include:

  • Processing and managing customer orders.

  • Confirming purchases and providing transaction updates.

  • Arranging shipping and delivery.

  • Handling returns, refunds, and order-related issues.

  • Responding to customer inquiries.

  • Providing customer support.

  • Maintaining website functionality and security.

  • Preventing fraudulent or unauthorized transactions.

  • Improving website performance and the shopping experience.

  • Maintaining necessary business and transaction records.

  • Sending promotional communications where permitted and, when required, with your consent.

  • Complying with applicable legal obligations.

We seek to collect and use personal information only where reasonably necessary for the relevant purposes.

3. Orders and Payment Processing

When you place an order on Trelvani, we collect the information necessary to process the transaction and arrange delivery.

This may include your contact details, shipping address, ordered products, and transaction information.

Payment transactions are handled through the payment processing services available on our website.

Payment service providers may collect and process payment-related information in accordance with their own privacy policies and security procedures.

We may receive information such as payment confirmation, transaction status, and limited payment method details necessary to manage orders, refunds, and payment-related inquiries.

4. Shipping and Order Fulfillment

To deliver purchased products, we may share relevant order information with logistics providers, fulfillment partners, and delivery companies.

This information may include:

  • Recipient name

  • Delivery address

  • Contact telephone number

  • Order details necessary for fulfillment

  • Shipment and tracking information

Information is shared for purposes such as order processing, delivery coordination, tracking, and resolving shipment-related issues.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the visitor experience.

These technologies may be used to:

  • Remember shopping cart contents.

  • Maintain website functionality.

  • Store selected website preferences.

  • Understand website traffic and performance.

  • Support security and fraud prevention.

  • Measure advertising effectiveness, where applicable.

Some cookies are necessary for the website to operate, while others may relate to analytics, personalization, or advertising.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may be able to manage cookie preferences through your browser settings or any cookie controls made available on our website.

Disabling certain cookies may affect some website features.

6. Sharing Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Payment Service Providers

To process transactions, verify payments, and handle refunds or payment-related matters.

Shipping and Fulfillment Partners

To prepare, dispatch, deliver, and track customer orders.

Website and Technical Service Providers

To maintain website functionality, hosting, security, and technical operations.

Customer Support Providers

To assist with customer communications and service inquiries, where applicable.

Analytics and Advertising Service Providers

To understand website activity and measure or support advertising activities, where applicable and subject to relevant privacy requirements.

Legal and Regulatory Authorities

Where disclosure is required by law, a valid legal process, or another applicable legal obligation.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as permitted by applicable law or their own independent legal responsibilities.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing messages, we may use your email address to provide information about new arrivals, product updates, and other Trelvani news.

Where consent is required, marketing communications will be sent based on your consent.

You may unsubscribe from marketing emails at any time by following the instructions provided in those messages or contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending essential order confirmations, shipping updates, or other service-related messages.

8. Data Security

We take reasonable measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include technical, administrative, and operational safeguards appropriate to the nature of the information being processed.

However, no online service or electronic data transmission method can be guaranteed to be completely secure.

We encourage customers to use appropriate precautions when accessing online accounts or sharing personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • Order fulfillment and customer service requirements.

  • Returns, refunds, and payment disputes.

  • Recordkeeping and accounting obligations.

  • Fraud prevention and security needs.

  • Applicable legal or regulatory requirements.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal data is used or shared.

  • Request a copy of your personal information where applicable.

Some requests may be subject to identity verification, legal requirements, or legitimate recordkeeping obligations.

To submit a privacy-related request, please contact us at:

[email protected]

We will review requests in accordance with applicable privacy requirements.

11. International Data Processing

Trelvani serves customers through an online retail website.

Depending on the services involved, personal information may be processed by our company or by service providers operating in locations outside the customer's place of residence.

Where applicable, we take steps intended to ensure that international processing and transfers of personal information comply with relevant data protection requirements.

Different locations may have different data protection laws and practices.

12. Children's Privacy

Our website is intended for general retail customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances that require its removal, please contact our customer support team.

We will review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These third parties may have their own privacy policies, terms, and information handling practices.

We encourage customers to review the privacy policies of third-party services before providing personal information.

Trelvani is not responsible for the privacy practices of independently operated third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our business operations, website functionality, service providers, or applicable requirements.

Any revised version will be published on this page.

Where legally required, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, how personal information is handled, or how to exercise an applicable privacy right, please contact us.

Email: [email protected]

Phone: +852 70962516

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Trelvani is owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

We operate an online retail store at https://trelvani.com/, offering insulated tumblers, drinking bottles, glass cups, and tea mugs for everyday use.

BRAND: Trelvani

LEGAL COMPANY NAME: HONG KONG BALDUR TECHNOLOGY CO.,LIMITED

OWNER / REPRESENTATIVE: Weng Qunxia

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://trelvani.com/

BUSINESS ADDRESS: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG

Customer Support Phone: +852 70962516