Terms of Service

Welcome to Trelvani.

These Terms of Service describe the terms and conditions that apply when you access or use our website, https://trelvani.com/, and purchase products from our online store.

Trelvani is owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

By accessing our website or placing an order, you agree to these Terms of Service, subject to any applicable consumer rights that cannot legally be excluded or restricted.

Please read these terms carefully before using our website.

1. General Conditions

Trelvani operates an online retail store offering drinking cups, insulated tumblers, bottles, glass cups, tea mugs, and related drinkware products.

Our website is intended to help customers browse available products, review product information, and place orders online.

By using our website, you agree to:

• Provide accurate and complete information when placing orders.

• Use our website for lawful purposes.

• Avoid activities that interfere with website security or functionality.

• Refrain from using our website for fraudulent or unauthorized transactions.

• Respect the intellectual property rights associated with our website content.

We may take reasonable action to restrict misuse of our website or protect customers and our business from fraudulent activity.

2. Product Information

We aim to provide clear and accurate information about the products available on Trelvani.

Product pages may include:

• Product names and descriptions.

• Available colors, designs, and variants.

• Materials and construction details, where available.

• Product dimensions and capacities, where specified.

• Product photographs and illustrations.

• Care and usage instructions, where applicable.

• Product prices and availability.

Customers should review individual product descriptions and specifications before purchasing.

Product colors and appearance may vary slightly depending on screen settings, lighting conditions, and normal manufacturing variations.

We do not intend to misrepresent product characteristics or substitute substantially different products without appropriate customer agreement.

If you have questions about a product, please contact us before placing your order.

3. Product Use and Care

Our store offers different types of drinkware, including insulated bottles, tumblers, and glass cups.

Customers should follow the instructions and precautions provided with each product.

Depending on the product, these may include recommendations regarding:

• Suitable beverage temperatures.

• Cleaning and maintenance.

• Dishwasher or microwave compatibility.

• Proper handling of glass items.

• Safe use of lids, seals, and other components.

Not all products have the same materials, functions, or care requirements.

Please refer to the specifications and instructions for the specific product you purchase.

Do not assume that a product is dishwasher-safe, microwave-safe, leakproof, or suitable for high-temperature beverages unless this is expressly indicated in the relevant product information.

4. Pricing and Product Availability

Product prices are displayed on our website and may vary depending on the selected product or variant.

We aim to maintain accurate pricing and availability information.

Prices may change from time to time, but confirmed orders will not be subject to later price changes unless required to correct an error and permitted under applicable law.

Any applicable shipping charges and other additional costs will be presented during the checkout process before payment is completed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact the customer to explain the issue and offer an appropriate resolution.

Product availability may change based on inventory and fulfillment conditions.

If an ordered item becomes unavailable, we will contact the customer to discuss available options, including a refund where appropriate.

5. Orders and Order Confirmation

When you place an order, you are responsible for providing accurate billing, shipping, and contact information.

After an order is submitted, you may receive an order confirmation containing relevant purchase details.

An order may be subject to payment verification, product availability, and other reasonable processing checks.

We may contact you if additional information is required to process your order.

If we cannot fulfill an order, we will notify you and arrange an appropriate resolution, including a refund of any payment collected for products we cannot supply.

Please review your order details carefully before completing your purchase.

6. Payment Methods

Trelvani accepts the payment methods displayed during checkout.

Available payment options may vary depending on the customer's location and the payment services supported by our website.

Payment transactions are processed through the applicable payment service providers.

Customers are responsible for using valid payment information and ensuring that they are authorized to use the selected payment method.

We do not require customers to send payment card details through ordinary email communications.

If you experience a payment issue, please contact our customer support team for assistance.

7. Shipping and Delivery

We aim to process and dispatch customer orders according to the information provided in our Shipping Policy.

Shipping arrangements may depend on:

• Product availability.

• Order processing requirements.

• Delivery destination.

• Shipping service availability.

• Customs procedures or other transportation conditions, where applicable.

Estimated delivery times are provided for guidance and are not guarantees of delivery on a specific date.

Any applicable shipping charges will be displayed during checkout.

Customers are responsible for providing accurate and complete delivery information.

For more information, please review our Shipping Policy.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will review whether the requested change or cancellation can be completed before the order has been processed or dispatched.

Once an order has been shipped, changes or cancellations may no longer be possible.

If the order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.

Nothing in this section limits cancellation or refund rights that may apply under mandatory consumer protection rules.

9. Returns, Refunds, and Replacements

Trelvani accepts eligible return requests within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

For change-of-mind returns, products generally must be unused and in their original condition.

Additional hygiene considerations may apply to drinkware that has been used.

If a product arrives damaged, defective, or incorrect, please contact our customer support team with your order number and supporting information.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after approval.

Please refer to our Return & Refund Policy for full details about eligibility, return instructions, shipping costs, refunds, and replacements.

Nothing in our store policies limits mandatory consumer rights.

10. Customer Accounts and Information

Certain website features may allow customers to create or use an account.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for notifying us if you suspect unauthorized account activity.

You agree to provide accurate information when using account-related features.

Personal information collected through our website is handled according to our Privacy Policy.

11. Intellectual Property

The content displayed on Trelvani, including website text, brand elements, graphics, photographs, and other materials, may be protected by intellectual property rights.

Unless otherwise permitted, users may not reproduce, distribute, modify, or commercially exploit protected website content without authorization from the relevant rights holder.

Third-party trademarks, designs, or other intellectual property remain the property of their respective owners.

Nothing in these Terms of Service transfers ownership of intellectual property rights to website users.

12. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment processing, shipping services, and technical website functions.

Certain pages may also contain links to independently operated websites.

Third-party services may be subject to their own terms and privacy policies.

We encourage customers to review the relevant conditions before using third-party services.

We are not responsible for the independent practices of third parties to the extent permitted by applicable law.

13. Website Accuracy and Availability

We make reasonable efforts to maintain accurate website information and reliable access to our online store.

However, occasional technical issues, maintenance, or errors may affect website availability or the accuracy of displayed information.

We may correct errors, update product details, or make improvements to website functionality when necessary.

Where a correction materially affects an existing order, we will seek to provide an appropriate resolution consistent with applicable consumer rights.

14. Limitation of Liability

To the extent permitted by applicable law, Trelvani is not responsible for losses arising solely from circumstances outside our reasonable control, including certain technical interruptions or delays caused by external service providers.

This provision does not exclude or limit liability for fraud, intentional misconduct, defective products, breach of mandatory legal obligations, or any other liability that cannot legally be excluded or restricted.

Customers retain all rights and remedies available under applicable consumer protection requirements.

15. Prohibited Activities

Users must not engage in activities that may harm our website, customers, or business operations.

Prohibited activities include:

• Submitting fraudulent orders or payment information.

• Attempting unauthorized access to website systems or customer information.

• Introducing malicious software or harmful code.

• Using automated methods that unreasonably disrupt website operation.

• Misusing customer support or transaction services for unlawful purposes.

• Infringing intellectual property rights.

• Engaging in activities that violate applicable laws.

We may take reasonable protective measures when such activities are identified.

16. Privacy

We respect customer privacy and aim to handle personal information responsibly.

Information collected through our website may be used for order fulfillment, customer communications, payment-related services, website functionality, and other purposes described in our Privacy Policy.

For further information, please review our Privacy Policy.

17. Changes to These Terms

We may revise these Terms of Service to reflect changes in our website, products, business practices, or applicable requirements.

Updated terms will be published on this page.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

We encourage customers to review these terms when using our website.

18. Contact Us

If you have questions about these Terms of Service, product information, an order, or our store policies, please contact our customer support team.

Email: [email protected]

Phone: +852 70962516

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Trelvani is owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

We operate an online retail store at https://trelvani.com/, offering insulated tumblers, drinking bottles, glass cups, and tea mugs for everyday use.

BRAND: Trelvani

LEGAL COMPANY NAME: HONG KONG BALDUR TECHNOLOGY CO.,LIMITED

OWNER / REPRESENTATIVE: Weng Qunxia

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://trelvani.com/

BUSINESS ADDRESS: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG

Customer Support Phone: +852 70962516