Shipping policy

Shipping Policy

Thank you for shopping at Trelvani.

We aim to provide clear shipping information so customers understand how their orders are processed, dispatched, and delivered.

Please review the following shipping guidelines before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Our regular processing days are Monday through Friday, excluding applicable public holidays.

Order processing includes reviewing order details, preparing products, packaging items, and arranging shipment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of increased order volume or exceptional circumstances, additional processing time may be required.

If a significant delay affects your order, we will make reasonable efforts to provide an update.

2. Shipping Time

Our estimated delivery time is 7–15 business days after dispatch.

This estimate does not include the initial order processing period of 1–3 business days.

The actual delivery time may vary depending on the destination, transportation conditions, carrier operations, customs processing, and other circumstances beyond our reasonable control.

Delivery estimates are provided for guidance and do not represent a guaranteed arrival date.

We encourage customers to review their shipping information carefully before confirming an order.

3. Shipping Rates

Trelvani offers the following standard shipping rates for eligible orders:

Order Value Standard Shipping Fee
Below US$39.99 US$12.99
US$39.99 and above Free Standard Shipping

The applicable shipping fee will be displayed during checkout before payment is completed.

Free shipping eligibility is determined by the eligible order value shown at checkout. Discounts and other adjustments may affect the qualifying amount.

Shipping availability and the applicable delivery options may depend on the destination.

Customers should review the final shipping charges displayed at checkout before completing their purchase.

4. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation email containing the relevant purchase details.

Once an order has been dispatched, shipping information or tracking details will be provided when available.

Tracking updates may take additional time to appear after the carrier receives the shipment.

If you have questions about your order status or tracking information, please contact our customer support team.

Email: [email protected]

Please include your order number when requesting an order update.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Recipient name

  • Street address and building details

  • City and postal code, where applicable

  • Country or delivery region

  • Contact telephone number

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

Incorrect or incomplete delivery information may result in shipping delays or unsuccessful delivery attempts.

Any additional shipping arrangements or charges resulting from an address issue will be reviewed based on the circumstances.

6. Delivery Delays

Although we aim to meet our estimated shipping times, delays may occasionally occur.

Possible causes include:

  • Carrier transportation disruptions

  • Adverse weather conditions

  • Customs inspections or processing

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Other events beyond our reasonable control

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available tracking information and assist with the next appropriate steps.

7. Lost, Missing, or Damaged Packages

If your order appears to be lost, has been delivered incorrectly, or arrives damaged, please contact us as soon as reasonably possible.

For assistance, provide:

  • Your order number

  • A description of the issue

  • Available tracking information

  • Photographs of damaged packaging or products, where relevant

We will review the circumstances and, where appropriate, coordinate with the shipping provider.

If a package is confirmed lost during shipment or an item is damaged before delivery, we will work with the customer to arrange a suitable resolution, which may include replacement or refund as appropriate.

For product-related damage, returns, and refunds, please also refer to our Return & Refund Policy.

8. Customs and Import Requirements

Depending on the shipping destination, orders may be subject to customs procedures, import requirements, or applicable taxes and duties.

Any charges required by local authorities will be handled according to the applicable rules and the terms disclosed during checkout.

Customs processing may occasionally affect delivery times.

If you have questions about shipping to your destination, please contact our customer support team before ordering.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will review whether the request can be completed before the order is processed or dispatched.

Once an order has shipped, changes or cancellations may no longer be possible.

For information about eligible returns after delivery, please refer to our Return & Refund Policy.

10. Customer Support

If you have questions about shipping costs, delivery estimates, tracking information, or an existing order, please contact us.

Email: [email protected]

Phone: +852 70962516

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

When contacting us about an existing order, please include your order number to help us locate the relevant information.

Business Information

Trelvani is owned and operated by HONG KONG BALDUR TECHNOLOGY CO.,LIMITED.

We operate an online retail store at https://trelvani.com/, offering insulated tumblers, drinking bottles, glass cups, and tea mugs for everyday use.

BRAND: Trelvani

LEGAL COMPANY NAME: HONG KONG BALDUR TECHNOLOGY CO.,LIMITED

OWNER / REPRESENTATIVE: Weng Qunxia

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://trelvani.com/

BUSINESS ADDRESS: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG

Customer Support Phone: +852 70962516